NLP News

On the negative side, IVR systems get a lot of negative feedback, sometimes for good reason. Who hasn’t had a bad experience with a “State your problem or question” voice prompt? If your business gets a wide variety of phone-based support calls, IVR may create more frustration than efficiency. Users Read more…

When technology advances quickly, design often gets ignored in the process. A well designed user interface or user experience are frequently treated as afterthoughts. But in truth, technology is nothing, or very little, without design. People need to understand and want to use technology for it to be widely adopted Read more…